Privacy Policy

This Privacy Policy explains how Vautelle collects, uses, stores and shares personal information when you visit our website, contact us, create an account or make a purchase.

For the purposes of applicable data protection law, Vautelle is responsible for determining how and why your personal information is processed.

If you have any questions about this policy or how your information is handled, contact

supportvautelle@gmail.com

1. Personal Information We Collect

Depending on how you interact with Vautelle, we may collect the following categories of personal information:

Identity and contact information

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Delivery address; and
• Account details, where an account is created.

Order and transaction information

• Products purchased;
• Order number;
• Order value;
• Selected product variations;
• Delivery and tracking information;
• Returns and refund history; and
• Communications relating to an order.

Payment information

Payments are processed by authorised third-party payment providers.

Vautelle may receive limited payment information, such as payment status, payment method, transaction reference and limited card details. We do not directly store complete payment card numbers or security codes.

Technical and website information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Approximate location derived from an IP address;
• Pages viewed;
• Links and buttons selected;
• Referring website;
• Date and time of access;
• Cookie identifiers; and
• Website interaction and performance information.

Communications

We collect information contained in emails, contact forms, support requests, reviews or other communications you send to us.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, complete a form or contact us;
• Automatically through cookies and similar technologies;
• Through our website, ecommerce and payment service providers;
• From order-management, fulfilment and delivery partners;
• From fraud-prevention and security providers; and
• From publicly available sources where permitted by law.

3. How We Use Personal Information

We may use personal information to:

• Process and manage orders;
• Confirm payments;
• Arrange fulfilment and delivery;
• Provide tracking information;
• Process cancellations, returns and refunds;
• Respond to enquiries and provide customer support;
• Maintain customer accounts;
• Detect and prevent fraud, misuse and security incidents;
• Operate, maintain and improve our website;
• Analyse website performance and customer experience;
• Maintain business, financial and transaction records;
• Establish, exercise or defend legal claims;
• Comply with legal and regulatory obligations; and
• Send marketing communications where you have consented or where otherwise permitted by law.

We will not use your personal information for purposes that are incompatible with those described in this policy unless permitted or required by law.

4. Lawful Bases for Processing

Under applicable data protection law, we rely on one or more of the following lawful bases:

Performance of a contract

We process information when necessary to accept payment, fulfil an order, deliver products, provide customer service or manage a cancellation, return or refund.

Legal obligations

We process information where necessary to meet accounting, tax, consumer protection, fraud-prevention or other legal obligations.

Legitimate interests

We may process information where necessary for legitimate business interests, including:

• Operating and protecting the website;
• Preventing fraud and misuse;
• Improving our services;
• Responding to customer enquiries;
• Maintaining appropriate business records; and
• Establishing or defending legal claims.

We consider whether these interests are proportionate and whether they affect your rights and freedoms.

Consent

We rely on consent for certain activities, including non-essential cookies and some marketing communications.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Order Fulfilment

To process and deliver an order, we may share necessary information with order-management, fulfilment, logistics and delivery partners.

This information may include:

• Customer name;
• Delivery address;
• Telephone number;
• Email address where required for delivery;
• Products ordered; and
• Order or tracking reference.

These partners receive only the information reasonably necessary to process, dispatch, deliver or resolve an issue relating to the order.

Vautelle remains responsible for customer service relating to purchases made through our store.

6. Payment Processing

Payments may be processed by third-party payment providers, including Stripe and payment methods made available through the Wix checkout.

Payment providers process information in accordance with their own privacy policies and legal obligations.

Vautelle does not directly receive or store complete payment card information.

Payment providers may use personal information for payment authorisation, fraud prevention, security, dispute management and regulatory compliance.

7. How We Share Personal Information

We may share personal information with trusted service providers where necessary to operate our business, including:

• Website and ecommerce platform providers, including Wix;
• Website hosting and development service providers, including Lovable;
• Payment processors, including Stripe;
• Order-management and fulfilment partners;
• Delivery companies and logistics providers;
• Customer support and communication providers;
• Analytics and website performance providers;
• Fraud-prevention and security providers;
• Professional advisers, including accountants and legal advisers; and
• Government authorities, regulators or law-enforcement bodies where legally required.

We may also disclose information where necessary to protect our rights, investigate fraud, enforce our agreements or respond to a lawful request.

We do not sell personal information to third parties.

8. International Data Transfers

Some of our website, payment, order-management, fulfilment, technology and delivery providers may process personal information outside the United Kingdom.

Data protection laws in those locations may differ from those in the United Kingdom.

Where required, we take reasonable steps to ensure that international transfers are protected by an appropriate legal mechanism. This may include:

• A recognised adequacy regulation;
• Approved contractual protections;
• The UK International Data Transfer Agreement;
• An approved UK addendum to standard contractual clauses; or
• Another transfer mechanism permitted by applicable law.

Information necessary to fulfil and deliver an order may be transferred to the country in which the relevant fulfilment or logistics partner operates.

9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on the nature of the information and why it was collected. In general:

• Order, transaction, refund and accounting records may be retained for up to six years where necessary for legal, accounting, tax or contractual purposes;
• Customer service communications may normally be retained for up to two years after the matter is closed;
• Account information may be retained while the account remains active and for a reasonable period afterwards;
• Marketing information may be retained until consent is withdrawn, an objection is received or it is no longer required; and
• Cookie information is retained according to the duration stated in our cookie settings or consent tool.

Information may be retained for a longer period where required by law, necessary to resolve a dispute or needed to establish or defend a legal claim.

When information is no longer required, we take reasonable steps to delete or anonymise it.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Keep the website and checkout functioning;
• Remember shopping basket contents and preferences;
• Maintain website security;
• Understand website performance;
• Measure visitor interactions; and
• Support analytics or marketing where consent has been provided.

Strictly necessary cookies may be used without consent where they are required for the website, checkout, security or requested services to function.

Non-essential analytics, functional or marketing cookies will be used only where appropriate consent has been obtained.

You can accept, reject or manage non-essential cookies using the cookie consent tool displayed on the website. You can also adjust cookie settings through your browser.

Disabling certain cookies may affect some website features.

11. Marketing Communications

We may send marketing communications if you have actively subscribed or where otherwise permitted by applicable law.

Marketing consent is separate from accepting this Privacy Policy or purchasing a product.

You may unsubscribe at any time by:

• Using the unsubscribe link contained in a marketing email; or
• Contacting

supportvautelle@gmail.com

Unsubscribing from marketing will not prevent us from sending service messages relating to an order, payment, delivery, return, security issue or customer support request.

12. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

These measures may include secure connections, access controls, trusted payment processing and security measures provided by our website and ecommerce platforms.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Customers are responsible for keeping account passwords confidential and should contact us if they believe their account or personal information has been compromised.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information;
• Request restriction of processing;
• Object to certain processing;
• Request transfer of information in a portable format;
• Withdraw consent at any time; and
• Complain to a data protection authority.

Some rights are subject to legal conditions and exceptions. We may need to verify your identity before responding to a request.

To exercise a privacy right, contact

supportvautelle@gmail.com

We will respond within the period required by applicable law.

You also have the right to complain to the UK Information Commissioner’s Office. Information is available at ico.org.uk.

14. Automated Processing

Vautelle does not make decisions that produce legal or similarly significant effects solely through automated processing.

Payment, fraud-prevention and security providers may use automated systems to assess transactions. Further information about their processing is available in their respective privacy policies.

15. Children’s Privacy

Our store is not intended for children under the age of 18.

We do not knowingly collect personal information directly from children for the purpose of selling products to them.

If you believe that a child has provided personal information without appropriate permission, contact us so that we can review and, where appropriate, delete it.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of independent third parties. We recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or business practices.

The latest version will be published on this page with the updated revision date.

Material changes may also be communicated through the website or by email where appropriate.

18. Contact Us

For privacy questions, requests or concerns, contact:

Vautelle

Email: